Shipping

Correct Address and Contact Details
It is vital that you enter the exact correct address for shipping.

Please check the spelling in your street and city names.

Please check that your street type is correct (some cities have Ave and streets with the same name).

 Please make sure that unit/apartment/suite numbers are included and are exact and correct.

Please check that the zip code is correct.

SHIPPING ERROR?

If you receive a shipping error stating there are no shipping options for your area, this could mean

1) your zipcode is incorrect. please check and try again.

2)the weight of your order is too high for the online shipping calculator. 

In this case we need to obtain a shipping quote and process the order manually....please advise us via the contact us section of the error so we can investigate.

3) there may be a data error in the pricing or weight of the product. 

Please advise us via the contact us section of the error so we can investigate.  

If you call or advise via the contact us section please have ready

1) The product/s you are ordering and the quantities

2) Billing address

3) Shipping address.

4) Phone number

5) Email Address

6)Your credit card details...do not send you credit card details by email or the contact us section. 

BUSINESS DELIVERIES

If you are having your order shipped to a store or business address please include the suite/store number and the Business Name in the SHIPPING ADDRESS so the courier can find you.

Please check the address twice before finalizing your order.  

UNSAFE NEIGHBOURHOODS

If you may not be home when the courier delivers and your neighbourhood is not safe enough to leave your package at the front door, please state the need for a signature at delivery. Alternately, provide a safe address or alternative delivery instructions.

Please allow us 2-3 days to process and ship your order. Add the delivery time to the processing time to get your expected date of delivery. If your order is being freshly made for you we will try to notify accordingly. Orders are shipped Monday - Friday (Business working days only). If you place an order on a weekend day or national holiday, where possible, it will be processed the next business day.

How long will it take for my order to arrive?
It depends on what area you are from. The US usually takes 2-7 business days to receive the order unless you choose a faster shipping method which is available for some products.  Please be aware that a day or two is required for processing your order before it is shipped.  If you order large quantities, these often come direct to you from the manufacturer or importer (which reduces shipping costs).  Sometimes these suppliers get backlogs of up to a week.  If you order is urgent please use one of the express shipping options. 

Do you deliver to P.O. Boxes?
No, we do not ship to P.O. Boxes. It is important you provide accurate and clear details to ensure your purchase reaches its intended destination.

Which Carriers do you use?
We use a variety of carriers. Shipping costs have become a significant factor. Many of our products come direct from the manufacturer to you in order to reduce shipping costs. Often the carrier is the choice of the manufacturer, most of which have negotiated excellent shipping deals.

Where do you ship to?
International Shipping Now Available!

We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.

Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.

This process saves international customers up to 82% off typical international shipping rates.

• 1. Shop for your items on our website and add them to your cart.
• 2. Setup your Bongo International account by clicking the below image.
• 3. After signup, Bongo will provide you with your very own US address.
• 4. Back at our site, proceed to checkout.
• 5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
• 6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
• 7. Choose your domestic shipping method, and Place Order.
• 8. Once completed, finish your verification process with Bongo.
• 9. Bongo will take over from here, so communicate directly with them for delivery of your order.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.