Contact us

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NB!! "NO SHIPPING OPTIONS" ERRORS

Our website had a major upgrade this week leaving some issues with shipping for some areas. If you have tried to place an order unsuccessfully, please email us on

suzie@candlelightsolutions.com

or use the form below to advise us your contact details and the items you were trying to order.

We will work thru all emails in order they are received and will call you so your order can be placed manually. Please ensure you give us your telephone number. DO NOT SEND CREDIT CARD DETAILS VIA EMAIL!!!

Our office hours are 9-4pm Pacific Time Monday to Thursday. Emails and orders will be addressed daily. The use of the form below or email is our preferred method of contact.

You can send us a message using the form below.

NB! Please ensure you whitelist us in your email program and with your email server especially if you have internet service providers who block commercial email. The sending of invoices and responses to customer queries via email is classed as commercial mail.

NB! Customers with Comcast internet provider or email address will not receive emails from us unless you whitelist our domain name and specific email address suzie@candlelightsolutions.com. We have had some customers who have had to telephone them to make this happen. They have a policy of not receiving any commercial email. We send invoices via email and communicate with our customers via email. This is classed as commercial email by Comcast. We do not spam!

We do not and will not spam you. But if you want to receive our response from your question below you need to whitelist us.

suzie@candlelightsolutions.com

support@candlelightsolutions.com

If you can whitelist any emails from our domain, please do so.

HOW TO WHITELIST US WITH COMCAST

If you use Comcast e-mail, check to see if you have any of your email restriction settings turned on, as they may be blocking the sender’s e-mail from reaching you. Check this, and then whitelist the sender, by:

Signing in to Comcast Webmail, go to http://www.comcast.net/smartzonetour/
sign in
Select ‘Preferences’ from the menu
Select ‘Restrict Incoming Email’ from the ‘Preferences’ list
Select ‘Yes’ to Enable Email Controls
Select ‘Allow email from addresses listed below’
Entering the sender’s e-mail address, and clicking “Add”

Please add these 2 email addresses to your list

suzie@candlelightsolutions.com

support@candlelightsolutions.com

Our office hours are 9-4pm Pacific Time Monday to Thursday.

Phone: 1 509 7326631 0r 1 509 5890093

Personal information

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